MARK E. HAYDEN Creative Fixer

01/2020 - Current 

INDEPENDENT CONTRACTOR

MASSCOMMEDIA - MN & FL  

• Meeting with clients to understand their goals and providing design solutions to meet and surpass expectations.
• Providing outstanding design work for a wide range of businesses and individuals covering a wide variety of needs from websites to service menu's.
• Assisting small business online strategies development and social media content to give customers the best, most cost effective way to increase online profile and boost sales across a broad range of markets.Provided top quality design work for a wide range of businesses and individuals covering a wide variety of needs from websites to service menu’s.
• Website development and social media consultation to give customers the best, most cost effective way to increase online profile and boost sales across a broad range of markets.

• Earned rapid certification on the Xerox iGen 5, large format printers.
• Trained new employees in the correct manner to operate printers.
• Review automated press operation systems and respond to fault, error, or alert messages.
• Load production job settings into workstation terminals that control automated printing systems.

• Began at the salon's front desk greeting clients, appointment setting, sales and customer service.
• Initiated business growth with development of online presence, assisting the owner in promotions.
• Produced world class products marketing and marketing material for both web and print use.
• Earned recognition as "Top Salon," by Twin Cities Monthly Magazine (2009, 2015 & 2018).
• Updated and improved the client's experience leading to over 200% increase in new customer retention.
• Designed collection of Bloody Gorgeous® Hair Care products, created by Jon English.
• Maintain a relationship with the business and provide freelance services as needed.